Terms and Conditions

Our website grants you non-exclusive limited license to use the plugins, themes and other products sold through our website by wpRabbits in accordance with these Terms & Conditions issued by us.

1. Plugin Licensing

wpRabbits is licensed under the GNU general public license (http://www.gnu.org/licenses/gpl-3.0.txt).

2. Automatic Upgrades

Automatic upgrades are available to customers who have purchased a license of a certain product in accordance with the license of the product that they have purchased. Our licenses provide 1 year upgrades for a single site. You may not share or resell access to your support.

Upgrades are provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support and product upgrades.

3. Delivery

After we have successfully processed your payment, you will receive an email with the download link. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period, please contact us using the support tab on the product page in order to receive support.

4. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of wpRabbits. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.

5. Site Content

All site content, including imagery and documentation that is published on wpRabbits.com is the property of wpRabbits. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of wpRabbits.

6. Refunds

We will be happy to offer a refund within the first 30 days of your purchase only if the plugin wasn’t downloaded and used on a website. Refund requests must include the date of purchase and the original purchaser’s email address.

Refunds do not apply to product upgrades or annual renewals. Refund requests make take up to 15 days to process. Refunds will be granted at the sole discretion of wpRabbits.

Absolutely no refunds will be given after 30 days from the initial purchase. Please note that by purchasing the plugin, you agree to the terms of the Refund Policy.

7. Support

wpRabbits offers WordPress plugins “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. We do support via email but otherwise not support WordPress or other WordPress plugins we have not developed.

Support and automatic product updates are provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support and product updates.

Support requests are replied within 72 hours of raising a ticket, not meaning that the issue will be fixed within that same 72 hours.

License holders cannot distribute, freely giveaway, or resell their license key. The license key is only transferable by contacting us and requesting an official transfer of the license to a new owner. The license is intended to be used on the license holders web site(s). Client site usage is permitted in situations where the license holder maintains an ongoing relationship with the client as a consultant.

Providing our products as a service or as part of a web hosting solution does not constitute an ongoing client/consultant relationship under these terms.

Only the license holder is permitted to request support or access support resources.

License holders are not permitted to re-post support forum content or documentation on any external websites, social media outlets, etc. Posting screen captures of this content is also prohibited. Violation will be grounds for immediate termination of the support license and all access to support content and product updates will be discontinued.

8. Transactional Emails

wpRabbits may on occasion send you email notifications related to your license. These transactional emails may include notification of licensing changes, changes to our terms and conditions, license expiration notices and other transactional emails related to your purchase of our products. By purchasing at wpRabbits you agree to receive these transactional emails.

9. Account Suspension

wpRabbits reserves the right, at any time, to modify or discontinue, temporarily or permanently, a support license with or without notice.

10. Warranty

Our plugins and childthemes that are developed as an add-on to AppThemes are guaranteed to function on a clean installation of WordPress and the AppThemes product. The version compatibility of our products that integrate with 3rd party products is indicated on the product’s detail page. Once a newer version of a third party product is released, we will not guarantee that we keep supporting older versions of that third party product.

We do not guarantee it will function with all 3rd party plugins, themes or with all web browsers. We are not responsible for any plugin or theme compatibility conflicts that may occur. It is our policy to support our products as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing this plugin.

11. Pricing/Billing/Privacy

We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. We will absolutely never sell or share your personal with 3rd parties. All data we collect will be used for internal purposes only.

12. General

The preceding terms & conditions govern the sale of wpRabbits products between you, the buyer, and wpRabbits. By placing an order with us you acknowledge that you have read, understood, and agree with our terms & conditions. Please notify us prior to placing an order if you disagree with any of our terms & conditions. We reserve the right to alter these terms and conditions at any time for any reason.